What can I do to ensure the security of my Crowns Cup account?
Most importantly, you should not share your password with anyone. For an extremely secure password you should consider the following guidelines:
- Your password should contain both numbers and letters.
- Select a unique password, not the same that you use on other sites.
- Select a password which is not easily connected to you. Do not use the names of
your partner or children. Also the names of your pets or favorite teams are not recommended.
Why do I have to validate my E-mail address? How do I do so?
Due to our high security requirements, if is important for us to be sure that the account-owner and the E-mail address-owner are the same person. Therefore, before you can play with Crowns Cup for real-money, your E-mail address must be validated. To do so, just go to the "Tools" menu, > "Validate E-mail" and enter your validation code. This code will be sent to you after you have opened an account. If you change your E-mail address, you automatically receive a new code. If you do not receive a validation code, please check in the "Tools" menu, > "Change User-Data", to see if you entered the E-mail address correctly.
Why was my credit card not accepted?
First, just try it again. If that doesn't work, contact your bank for further information. If possible, use another card It is possible that your deposit is denied because your credit card company does not permit deposits to internet gambling sites. One possibility would be to then apply for a card from a different company that does not impose such limitations. For more information, please contact us: support@crownscup.com.
What are the minima and maxima for deposits?
The applicable limits for credit card and other deposit methods are currently:
- 10 Euro - minimum deposit
- 500 Euro - maximum deposit within 24 hours
- 1500 Euro - maximum deposit within 30 days
If you would like to deposit a higher amount, please use the Pay-Safe Card or a bank transfer. For further questions, please contact: support@crownscup.com.
What are the minima and maxima for payouts?
The minimum amount for a payout is 50€ for a bank transfer and 100€ for a check. Of course, there is no maximum limit.
Which payment methods does Crowns Cup accept?
VISA, MasterCard, Click&Buy, Pay-Safe-Card, or a bank transfer
How do I receive a payout from my Crowns Cup account?
After you have logged-in, click on "Cash" and then on "Payout."
Are there payout limitations?
Crowns Cup allows every client two payouts within a time-period of 30 days. A payout may occur 10 days following the last deposit.
May I change or cancel a requested payout?
Only if the payout has not already taken place. In such a case, please contact our support: support@crownscup.de
How long will it take until I receive the requested payout?
It depends on your choice of payout method. The check method is the slowest (7 to 15 working days.) If it should take longer, please contact our support: support@crownscup.com.
Is it possible to transfer money from another player I know?
You can ask our 24 hour Live-Support to carry out such a transfer for you at any time.
Does the money in my Crowns Cup account get used for operational purposes?
No. Our client's money is administrated in separate accounts and safeguarded.
How do I keep an overview of all my Deposits and Payout transfers?
After you have logged-in, click on "Cash", and then on "History." A complete listing of all transactions will be sent to you by E-mail.
